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Committment + Perseverance + Courage = Success
How proud I am of my daughter, Amy, and her friend Beca who completed a triathalon yesterday! Like everything else we all want in life, it took committment, perseverance and courage! Using this philosophy in dental practice makes all your dreams come true . Whether you are the dentist or an employee, success does not come [...]
Empower your dental hygienists and truly value them!
I recently consulted with a dentist who just could not understand why his dental hygienists got upset when he rejected their request for more time in their schedule with certain patients for a variety of reasons – the patient is disabled and has problems getting in and out of the chair, the patient gags frequently, [...]
Posted in Communication, Dental Practice Management Consulting, Dental Practice Systems, Good Patient Relations, Leadership, Marketing, Staff Management
Tagged better communication with patients, big picture, dental hygienists, dental practice, flossing, good patient care, more time, patient gags, patient is disabled, rushed, schedule, staff management
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Confront your Employees about their Job Performance
So many of my dentist/clients are so fearful about telling employees the truth about their job performance. It amazes me how such intelligent highly-educated individuals could think that employees could read their minds! Perhaps the dentists can’t deal with the idea that the employee could cry from hearing the truth. I consulted with a group [...]
Posted in Communication, Dental Practice Systems, Leadership, Staff Management
Tagged dentists, direct, dream team, honest, job performance, meetings, staff management, truth
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