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Empower your dental hygienists and truly value them!
I recently consulted with a dentist who just could not understand why his dental hygienists got upset when he rejected their request for more time in their schedule with certain patients for a variety of reasons – the patient is disabled and has problems getting in and out of the chair, the patient gags frequently, [...]
Posted in Communication, Dental Practice Management Consulting, Dental Practice Systems, Good Patient Relations, Leadership, Marketing, Staff Management
Tagged better communication with patients, big picture, dental hygienists, dental practice, flossing, good patient care, more time, patient gags, patient is disabled, rushed, schedule, staff management
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Confront your Employees about their Job Performance
So many of my dentist/clients are so fearful about telling employees the truth about their job performance. It amazes me how such intelligent highly-educated individuals could think that employees could read their minds! Perhaps the dentists can’t deal with the idea that the employee could cry from hearing the truth. I consulted with a group [...]
Posted in Communication, Dental Practice Systems, Leadership, Staff Management
Tagged dentists, direct, dream team, honest, job performance, meetings, staff management, truth
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Doing Things The First Time is Usually Uncomfortable
Yes,it is one of those true things about living that doing things the first time is usually uncomfortable. But what is also true is that doing new things is also exciting and brings about real growth. Here is little Ryan after his first real haircut at Little Locks in San Diego. So proud of himself [...]
Build your dental practice with the best staff!
Everyone on your staff should add to the energy and productivity of the office. The team needs to work together positively to make patients feel like they had the best treatment possible in your office. Coach staff members who drag others down to have them improve their attitude.
What recession? Not in your dental practice!
You can create a recession mentality in your practice by listening to the news or talking with others who complain constantly about their slow business. Refuse to participate!! Dentistry is not optional! Dentistry improves the life of your patients! Sincerely explain to your patients the treatment they need, what it will do for their life [...]
Flossie Riesner’s Tips for Today!
I just spoke to a dentist who only charged out an exam once a year. How foolish! Dental insurance carriers pay for two examinations per year because it is cost effective for them! Small lesions diagnosed early mean smaller payouts for them. It is the same for your insured and non-insured patients. Patients should have [...]