Your Employees Can Become Stars (but not without your help)
So often when I speak to my clients, they complain about the performance of their staff members. The doctors may tell them at the moment, something they have done wrong, but the employee really does not “get” it. Doctors also do not always take the time to...
Beware of Working Interviews
I recently saw an internet feed from Bent Ericksen & Associates that I thought was very important. It was about the dangers of having working interviews which are very common in dental practices. The feed mentioned two examples of when a working...
For the New Year, Fix Up Your Physical Plant!
When you work in the office every day you hardly notice these “little” things. You should know that the patients see everything! “Company” is coming every day and you need to look successful in every way! Look for chipped paint inside and outside...
What To Look For In Your Aging Report
It is incredibly important to have your Office Manager run reports for you each and every month and that you actually look at them and take action. One of the most important reports is the Aging Report. This is the report of all that is currently owed to you...
Become a Numbers Person!
It is so very important for you, as the owner of your dental practice, to be aware of the numbers of your business. It is through the numbers that you can understand the productivity and profitability of your practice. The first week of every month you...
Be Sure To Show Empathy
When a patient is upset about anything, the team members and the doctor need to be empathetic. They need to stop what they are doing, make eye contact with the patient, and listen for a few moments about what is happening for them. It may not seem...
If You Believe That Things Will Turn Out Well, They Usually Do!
My husband, Tony, and I always think on the positive side of things. When we are going to a Padres game, we always think that we will find a parking spot nearby and most of the time we find that spot! When we went to a celebration of 100 years of Naval Aviation...
Create More Moments of Magic
Many of my clients rarely have staff meetings. That is really a mistake. Staff meetings are so very important to bond your staff together and to communicate to your team the mission you have for your dental practice. Often dentists are at a loss...
Delegate. Delegate! Delegate!!
You are only one person and there is a limit to what you can do by yourself. If you want to have the most productive, profitable dental practice, one of the secrets is to delegate to your staff anything and everything that you, the dentist, do not legally have...
Your Patients Are Counting On You!
A funny thing happened to me yesterday. I was on my way to a card game with my friend, Sue, who I have known since elementary school. She told me how mad she was at her dental office. She had a problem with a tooth so she made an appointment with...