by Riesner Consulting | Sep 6, 2020 | Communication, covid19, Dental Practice Management Consulting, Dental Practice Systems, Good Patient Relations, Practice Management, Staff Management
It is urgent that the doctor and staff dress in a new way with more coverage, KN95 or N95 masks and shields, etc., to reassure patients that your office will be a safe place for them. Yes, you can get shields that allow for your loupes and light to be worn. Do...
by Flossie | Aug 13, 2020 | Communication, covid19, Dental Practice Management Consulting, Dental Practice Systems, Good Patient Relations, Leadership, Marketing, Practice Management, Staff Management
“I received this in my email a few days ago. What a great way to encourage your patients to come in for their hygiene appointments. Have this at the front desk so personnel can quote this article when speaking to patients who are afraid to come in for an...
by Flossie | Aug 16, 2016 | Communication, Dental Practice Management Consulting, Dental Practice Systems, Practice Management, Staff Management
I find that dentists are particularly confrontation averse when it comes to managing staff. The result of this is that poorly performing and behaving staff are kept on the payroll way too long. This demoralizes everyone in the office and the staff more and more lose...
by Flossie | Aug 16, 2016 | Dental Practice Management Consulting, Dental Practice Systems, Practice Management
I have to give credit for this tip to the Meadow Brothers and also to Fred Joyal from 1-800-DENTIST. Every new patient should get a personal call from the doctor the evening before their appointment. It is really so simple to do, and works so very well but fewer than...
by Flossie | Sep 12, 2011 | Communication, Dental Practice Systems, Fulfillment, Leadership
How proud I am of my daughter, Amy, and her friend Beca who completed a triathalon yesterday! Like everything else we all want in life, it took committment, perseverance and courage! Using this philosophy in dental practice makes all your dreams come true . Whether...
by Flossie | Sep 11, 2011 | Communication, Dental Practice Management Consulting, Dental Practice Systems, Good Patient Relations, Leadership, Marketing, Staff Management
I recently consulted with a dentist who just could not understand why his dental hygienists got upset when he rejected their request for more time in their schedule with certain patients for a variety of reasons – the patient is disabled and has problems...
