by Riesner Consulting | Apr 13, 2023 | Communication, Dental Practice Systems, Good Patient Relations, Practice Management, Staff Management
In one of my recent consultations with dental clients, I was shocked to hear a staff member say to a patient on the telephone who asked about scaling and root planing, “I am new here and I do not know what that means.” That reflects so badly on the dentist who...
by Riesner Consulting | Sep 18, 2022 | Communication, Dental Practice Management Consulting, Dental Practice Systems, Good Patient Relations, Practice Management, Treatment Planning
This is the time that your staff members need to start using the “Magic Words” again with your patients. That is to remind your patients that, if they have dentistry that needs to be done and if they have dental insurance benefits left to use for 2022, this is...
by Riesner Consulting | Sep 26, 2021 | Communication, Dental Practice Management Consulting, Dental Practice Systems, Good Patient Relations, Practice Management, Staff Management, Treatment Planning
We are so fortunate in dentistry to be able to employ the services of Dental Hygienists. Hygienists are professionally licensed by each state and are uniquely trained to provide dental oral maintenance services for our patients. Our patients are taught by...
by Riesner Consulting | May 16, 2021 | Communication, Dental Practice Management Consulting, Dental Practice Systems, Good Patient Relations, Leadership, Practice Management, Staff Management
Photo by Ani Kolleshi on Unsplash A few weeks ago, a client told me that two patients approached him in church and told him that there were things in his office that were not being managed well. Had they not been clients of long-standing, they probably would have just...
by Riesner Consulting | Mar 6, 2021 | Communication, Dental Practice Management Consulting, Dental Practice Systems, Good Patient Relations, Leadership, Practice Management, preventative dental treatments, Staff Management
I read an item in my email today that was absolutely brilliant! With all the hundreds of emails that I get on a daily, monthly, and yearly basis, I do not think that I ever saw this before. Yet, it is really a simple concept and I must give credit to Steve Anderson...
by Riesner Consulting | Mar 1, 2021 | Communication, covid19, Dental Practice Management Consulting, Dental Practice Systems, Good Patient Relations, Leadership, Staff Management
Photo by Hakan Nural on Unsplash It is so important that the doctor be the role model for the staff by getting a Covid-19 vaccine shot as early as possible, and document it photographically on Social Media and in the office. You cannot expect your staff members to get...
