by Flossie | Aug 16, 2016 | Communication, Dental Practice Management Consulting, Dental Practice Systems, Practice Management, Staff Management
I find that dentists are particularly confrontation averse when it comes to managing staff. The result of this is that poorly performing and behaving staff are kept on the payroll way too long. This demoralizes everyone in the office and the staff more and more lose...
by Flossie | Sep 11, 2011 | Communication, Dental Practice Management Consulting, Dental Practice Systems, Good Patient Relations, Leadership, Marketing, Staff Management
I recently consulted with a dentist who just could not understand why his dental hygienists got upset when he rejected their request for more time in their schedule with certain patients for a variety of reasons – the patient is disabled and has problems...
by Flossie | Aug 19, 2011 | Communication, Dental Practice Systems, Leadership, Staff Management
So many of my dentist/clients are so fearful about telling employees the truth about their job performance. It amazes me how such intelligent highly-educated individuals could think that employees could read their minds! Perhaps the dentists can’t deal with the...
by Flossie | Aug 9, 2011 | Dental Practice Systems, Good Patient Relations, Marketing, Staff Management, Treatment Planning
Yes,it is one of those true things about living that doing things the first time is usually uncomfortable. But what is also true is that doing new things is also exciting and brings about real growth. Here is little Ryan after his first real haircut at Little Locks in...
by Flossie | Mar 26, 2011 | Good Patient Relations, Marketing, Staff Management, Uncategorized
Everyone on your staff should add to the energy and productivity of the office. The team needs to work together positively to make patients feel like they had the best treatment possible in your office. Coach staff members who drag others down to have them improve...
by Flossie | Mar 26, 2011 | Marketing, Staff Management, Transitioning To A Group Practice, Treatment Planning
You can create a recession mentality in your practice by listening to the news or talking with others who complain constantly about their slow business. Refuse to participate!! Dentistry is not optional! Dentistry improves the life of your patients! Sincerely explain...
