How to Build Loyalty with Patients by Looking Out for What is Best for Them
I love my dentist! He is THE BEST! When we moved to California from Pennsylvania we had to find a new dentist. From the time that my husband Tony retired, we always had our dentistry done by our dental friends near where we lived. Now, in California, we had no dental...
How is your hygiene schedule for October, November and December?
Have you taken a look at your hygiene schedule for the next few months? Like many general dentists right now, it is probably very empty and not productive. One of my clients told me that he had 543 empty hygiene appointments in September!! Ugh! What is needed right...
What A Great Time To Buy A Practice!
It is so easy right now to be tired of wearing all the PPE equipment all day, dealing with staff members needing to be out to take care of their children who are still home and not in school, worrying about elderly relatives who need to be protected from Covid-19,...
Reassuring your patients during a pandemic
It is urgent that the doctor and staff dress in a new way with more coverage, KN95 or N95 masks and shields, etc., to reassure patients that your office will be a safe place for them. Yes, you can get shields that allow for your loupes and light to be worn. Do...
Oral hygiene and the severity of COVID-19 infections
“I received this in my email a few days ago. What a great way to encourage your patients to come in for their hygiene appointments. Have this at the front desk so personnel can quote this article when speaking to patients who are afraid to come in for an...
Terminate Poorly Performing Employees Quickly
I find that dentists are particularly confrontation averse when it comes to managing staff. The result of this is that poorly performing and behaving staff are kept on the payroll way too long. This demoralizes everyone in the office and the staff more and more lose...
Welcome New Patients Early!
I have to give credit for this tip to the Meadow Brothers and also to Fred Joyal from 1-800-DENTIST. Every new patient should get a personal call from the doctor the evening before their appointment. It is really so simple to do, and works so very well but fewer than...
Committment + Perseverance + Courage = Success
How proud I am of my daughter, Amy, and her friend Beca who completed a triathalon yesterday! Like everything else we all want in life, it took committment, perseverance and courage! Using this philosophy in dental practice makes all your dreams come true . Whether...
Empower your dental hygienists and truly value them!
I recently consulted with a dentist who just could not understand why his dental hygienists got upset when he rejected their request for more time in their schedule with certain patients for a variety of reasons - the patient is disabled and has problems getting in...
Confront your Employees about their Job Performance
So many of my dentist/clients are so fearful about telling employees the truth about their job performance. It amazes me how such intelligent highly-educated individuals could think that employees could read their minds! Perhaps the dentists can't deal with the idea...