Things I Learned From My Dad… that really helped my business and my life
My dad was a really smart man. He unfortunately never got the opportunity to go to college, but he was a good businessman and a good salesperson. I thought he was really sensitive and wise. One day, we were waiting in the car while my husband ran an errand, and...
Be Sure To Have A Current Staff Handbook with PTO Policy Spelled Out Clearly
One of my clients had a serious staff problem recently. He had been in the habit of allowing his team members to take Paid Time Off with pay before the benefits had accrued. He had published an addendum to his Handbook stating that if a staff member left...
Help for Your New Dental Assistants
Photo by NeONBRAND on Unsplash It takes so long to train a new dental assistant, especially one that has no previous dental experience. The best advice that I have given to my clients is to take a photo on your cell phone of each type of set up for treatment and have...
Take Action Now to Retain Your Staff Members
We all have begun to notice that every day prices are on the rise, and not just a little… In fact, it was reported that in 2021 the Consumer Price Index rose about 7% according to the Labor Department Bureau of Statistics. That is the highest pace since...
Starting A New Year Checklist
PHYSICAL PLANT When you work in the office every day, you hardly notice little things. Know that the patients see everything! Look for chipped paint inside and outside the office, dirty rugs, little bugs and cobwebs in the light fixtures. Windows should be...
Are Working Interviews A Good Idea?
When my husband Tony has his dental practice a usual occurrence was to have candidates for a position do a “working interview.” We wanted to see how they were in the office, around other staff members and patients, and how they performed the job they would be...
Hire a Masked Employee?
Every business, everywhere, is looking for help. Dental offices are no exception. Most of my clients are operating their offices with a very lean staff, and with difficulty. Staff members have left because of a change in their family situation, because of ill...
Value Your Hygienist Like Gold
We are so fortunate in dentistry to be able to employ the services of Dental Hygienists. Hygienists are professionally licensed by each state and are uniquely trained to provide dental oral maintenance services for our patients. Our patients are taught by...
There is NO HOPE – unless you take action now!
Thanks to Gabrielle Henderson @gabriellefaithhenderson on Unsplash. So many doctors complain to me over and over again about the poor performance of a staff member. They are so fearful that, if they confront the staff member, they might lose them because they...
Embrace Change
A crazy roller coaster ride certainly leaves you dizzy and disoriented! That’s how many of us feel after the last 16 months! Masks, no masks! Restaurants, no restaurants! Not inside, only outside! Most of us are so confused about our day-to-day...