Are Working Interviews A Good Idea?
When my husband Tony has his dental practice a usual occurrence was to have candidates for a position do a “working interview.” We wanted to see how they were in the office, around other staff members and patients, and how they performed the job they would be...
Hire a Masked Employee?
Every business, everywhere, is looking for help. Dental offices are no exception. Most of my clients are operating their offices with a very lean staff, and with difficulty. Staff members have left because of a change in their family situation, because of ill...
Value Your Hygienist Like Gold
We are so fortunate in dentistry to be able to employ the services of Dental Hygienists. Hygienists are professionally licensed by each state and are uniquely trained to provide dental oral maintenance services for our patients. Our patients are taught by...
There is NO HOPE – unless you take action now!
Thanks to Gabrielle Henderson @gabriellefaithhenderson on Unsplash. So many doctors complain to me over and over again about the poor performance of a staff member. They are so fearful that, if they confront the staff member, they might lose them because they...
Embrace Change
A crazy roller coaster ride certainly leaves you dizzy and disoriented! That’s how many of us feel after the last 16 months! Masks, no masks! Restaurants, no restaurants! Not inside, only outside! Most of us are so confused about our day-to-day...
Who is the Office Manager?
In most dental practices, there really is no official Office Manager. First of all, the number of employees is too small, and no one wants to be “managed.” The day-to-day work goes on and the office makes a profit but often the office could do a lot better. The...
Doctors, Pay Attention!!
Photo by Ani Kolleshi on Unsplash A few weeks ago, a client told me that two patients approached him in church and told him that there were things in his office that were not being managed well. Had they not been clients of long-standing, they probably would have just...
Use Technology to Reverse Pre-Diabetes
Every once in a while, something comes along that totally changes your life. For many years, my husband, Tony, had blood sugar levels that caused his doctors to warn him about developing diabetes. Once he was even told to take a class in Diabetes prevention. Nothing...
Hey Doctor – Smile…
I read an item in my email today that was absolutely brilliant! With all the hundreds of emails that I get on a daily, monthly, and yearly basis, I do not think that I ever saw this before. Yet, it is really a simple concept and I must give credit to Steve Anderson...
Get Vaccinated and Encourage Your Staff To Do So Too!
Photo by Hakan Nural on Unsplash It is so important that the doctor be the role model for the staff by getting a Covid-19 vaccine shot as early as possible, and document it photographically on Social Media and in the office. You cannot expect your staff members to get...