Aug 16, 2016 | Communication, Dental Practice Management Consulting, Dental Practice Systems, Practice Management, Staff Management | 0 Comments
I find that dentists are particularly confrontation averse when it comes to managing staff. The result of this is that poorly performing and behaving staff are kept on the payroll way too long. This demoralizes everyone in the office and the staff more and more lose...
Aug 16, 2016 | Dental Practice Management Consulting, Dental Practice Systems, Practice Management | 0 Comments
I have to give credit for this tip to the Meadow Brothers and also to Fred Joyal from 1-800-DENTIST. Every new patient should get a personal call from the doctor the evening before their appointment. It is really so simple to do, and works so very well but fewer than...
Sep 12, 2011 | Communication, Dental Practice Systems, Fulfillment, Leadership | 0 Comments
How proud I am of my daughter, Amy, and her friend Beca who completed a triathalon yesterday! Like everything else we all want in life, it took committment, perseverance and courage! Using this philosophy in dental practice makes all your dreams come true . Whether...
Sep 11, 2011 | Communication, Dental Practice Management Consulting, Dental Practice Systems, Good Patient Relations, Leadership, Marketing, Staff Management | 0 Comments
I recently consulted with a dentist who just could not understand why his dental hygienists got upset when he rejected their request for more time in their schedule with certain patients for a variety of reasons – the patient is disabled and has problems...
Aug 19, 2011 | Communication, Dental Practice Systems, Leadership, Staff Management | 0 Comments
So many of my dentist/clients are so fearful about telling employees the truth about their job performance. It amazes me how such intelligent highly-educated individuals could think that employees could read their minds! Perhaps the dentists can’t deal with the...
Aug 9, 2011 | Dental Practice Systems, Good Patient Relations, Marketing, Staff Management, Treatment Planning | 0 Comments
Yes,it is one of those true things about living that doing things the first time is usually uncomfortable. But what is also true is that doing new things is also exciting and brings about real growth. Here is little Ryan after his first real haircut at Little Locks in...
Jul 11, 2011 | Good Patient Relations, Marketing | 1 Comment
Social Media is one of the best ways to market your practice today. I just love Facebook Ads – you can set the budget (even $1 per day) -you only pay when someone clicks on your ad. When the person clicks on your ad you can set it to go to your Facebook page or...
Mar 26, 2011 | Good Patient Relations, Marketing, Staff Management, Uncategorized | 0 Comments
Everyone on your staff should add to the energy and productivity of the office. The team needs to work together positively to make patients feel like they had the best treatment possible in your office. Coach staff members who drag others down to have them improve...
Mar 26, 2011 | Marketing, Staff Management, Transitioning To A Group Practice, Treatment Planning | 0 Comments
You can create a recession mentality in your practice by listening to the news or talking with others who complain constantly about their slow business. Refuse to participate!! Dentistry is not optional! Dentistry improves the life of your patients! Sincerely explain...
Feb 10, 2011 | Dental Practice Systems, Good Patient Relations, Marketing, Staff Management, Treatment Planning | 1 Comment
I just spoke to a dentist who only charged out an exam once a year. How foolish! Dental insurance carriers pay for two examinations per year because it is cost effective for them! Small lesions diagnosed early mean smaller payouts for them. It is the same for your...
