Your Patients Are Counting On You!
A funny thing happened to me yesterday. I was on my way to a card game with my friend, Sue, who I have known since elementary school. She told me how mad she was at her dental office. She had a problem with a tooth so she made an appointment with...
A Brand New Year!
As the new year approaches, we all tend to look back and reassess the current year, and look forward to a new year when we can have even more fulfillment, prosperity and good health. Here are some resolutions you might want to adopt for yourself and for your...
Find Acres of Diamonds in Your Own Backyard
So many of my clients desperately want to have more production from their dental practices, but what they do not realize is that the answer is right in the office. You already have a flow of patients every day, every hour in your office. I call the answer “Same...
Live Each Day As If It Were Your Last
We live day to day waking up, getting dressed, doing whatever work we are expected to do, preparing and eating meals on our regular schedule, and sleeping to refresh our bodies. We give so little thought about when our lives could be over. Last week I lost a...
It is the little things that matter a lot
About 6 or 7 years ago my husband Tony and I enrolled in a longitudinal study from University of California San Diego, Alzheimers Disease Research Center (ADRC), that had been going on for over 35 years. Our thoughts were that we needed to do something to help bring...
A 3-D Printer in Your Dental Office?
I think it is really important to stay aware of all the things that are available for us today. A dental assistant working at one of my clients’ offices told me last week about a 3-D printer that she saw at a dental meeting. It is currently being used at...
Cleanliness – One Critically Important But Often Overlooked Item
You could be the very best dentist, with the friendliest manner, and have the most wonderful, friendly, competent team, but if your office is not immaculately clean, your office will not thrive. It is absolutely worth the money spent to have your office professionally...
Social Media Rules for Staff Members
Now is the time for you to look over your staff handbook to see if you have included social media concerns. Last week a client called me, very worried about the practice’s image on the web. It seemed that during work hours in the office, two staff members,...
Be Sure That Your Staff Members Know Dental Terminology
In one of my recent consultations with dental clients, I was shocked to hear a staff member say to a patient on the telephone who asked about scaling and root planing, “I am new here and I do not know what that means.” That reflects so badly on the dentist who...
Keep Your Practice Growing Monthly by Studying Your Reports
Everyone in your office needs to be accountable to someone, so that things get done accurately and in a timely fashion. Every month certain reports need to be submitted to the doctor so that there can be an assessment about the health of the practice at that...