It is the little things that matter a lot
About 6 or 7 years ago my husband Tony and I enrolled in a longitudinal study from University of California San Diego, Alzheimers Disease Research Center (ADRC), that had been going on for over 35 years. Our thoughts were that we needed to do something to help bring...
A 3-D Printer in Your Dental Office?
I think it is really important to stay aware of all the things that are available for us today. A dental assistant working at one of my clients’ offices told me last week about a 3-D printer that she saw at a dental meeting. It is currently being used at...
Cleanliness – One Critically Important But Often Overlooked Item
You could be the very best dentist, with the friendliest manner, and have the most wonderful, friendly, competent team, but if your office is not immaculately clean, your office will not thrive. It is absolutely worth the money spent to have your office professionally...
Social Media Rules for Staff Members
Now is the time for you to look over your staff handbook to see if you have included social media concerns. Last week a client called me, very worried about the practice’s image on the web. It seemed that during work hours in the office, two staff members,...
Be Sure That Your Staff Members Know Dental Terminology
In one of my recent consultations with dental clients, I was shocked to hear a staff member say to a patient on the telephone who asked about scaling and root planing, “I am new here and I do not know what that means.” That reflects so badly on the dentist who...
Keep Your Practice Growing Monthly by Studying Your Reports
Everyone in your office needs to be accountable to someone, so that things get done accurately and in a timely fashion. Every month certain reports need to be submitted to the doctor so that there can be an assessment about the health of the practice at that...
Start the New Year Right With A Goal Setting Meeting
This is the perfect time to have an extended-time meeting with your team members to set goals and plans for 2023. It is important to communicate to your team where you have been for the last few years (with bar and line graphs) and where you would like to be in...
Take The Very Best Care of #1 – YOU!
Your dental practice can never thrive if you, the dentist, are not in tiptop shape, both physically and mentally. There are things you can commit to right now for the new year, to be your best YOU! Start eating the best food that you can. I just read an...
Take Care of the Dental Needs of Your Staff and Watch Their Loyalty to the Office Grow
You really believe that you can change lives by providing dental care to your patients, but do you provide that care regularly to your employees? Do your staff members get dental checkups only when there is a cancellation that cannot be filled? Do they go months...
It’s That Time of the Year Again…
This is the time that your staff members need to start using the “Magic Words” again with your patients. That is to remind your patients that, if they have dentistry that needs to be done and if they have dental insurance benefits left to use for 2022, this is...