by Riesner Consulting | Apr 13, 2023 | Communication, Dental Practice Systems, Good Patient Relations, Practice Management, Staff Management
In one of my recent consultations with dental clients, I was shocked to hear a staff member say to a patient on the telephone who asked about scaling and root planing, “I am new here and I do not know what that means.” That reflects so badly on the dentist who...
by Riesner Consulting | Sep 18, 2022 | Communication, Dental Practice Management Consulting, Dental Practice Systems, Good Patient Relations, Practice Management, Treatment Planning
This is the time that your staff members need to start using the “Magic Words” again with your patients. That is to remind your patients that, if they have dentistry that needs to be done and if they have dental insurance benefits left to use for 2022, this is...
by Riesner Consulting | Jan 29, 2022 | Communication, Dental Practice Management Consulting, new year checklist, Practice Management, Staff Management
PHYSICAL PLANT When you work in the office every day, you hardly notice little things. Know that the patients see everything! Look for chipped paint inside and outside the office, dirty rugs, little bugs and cobwebs in the light fixtures. Windows should be...
by Flossie | Sep 11, 2011 | Communication, Dental Practice Management Consulting, Dental Practice Systems, Good Patient Relations, Leadership, Marketing, Staff Management
I recently consulted with a dentist who just could not understand why his dental hygienists got upset when he rejected their request for more time in their schedule with certain patients for a variety of reasons – the patient is disabled and has problems...
by Flossie | Aug 9, 2011 | Dental Practice Systems, Good Patient Relations, Marketing, Staff Management, Treatment Planning
Yes,it is one of those true things about living that doing things the first time is usually uncomfortable. But what is also true is that doing new things is also exciting and brings about real growth. Here is little Ryan after his first real haircut at Little Locks in...
