by Riesner Consulting | Nov 22, 2024 | Aging Report, Bookkeeping Practices, Communication, Dental Practice Management Consulting, Dental Practice Systems, numbers person,, Practice Management, Staff Management
It is incredibly important to have your Office Manager run reports for you each and every month and that you actually look at them and take action. One of the most important reports is the Aging Report. This is the report of all that is currently owed to you...
by Riesner Consulting | Aug 13, 2024 | Communication, Dental Practice Management Consulting, Good Patient Relations, Staff Management
When a patient is upset about anything, the team members and the doctor need to be empathetic. They need to stop what they are doing, make eye contact with the patient, and listen for a few moments about what is happening for them. It may not seem...
by Riesner Consulting | Jun 6, 2024 | Communication, Dental Practice Management Consulting, Dental Practice Systems, Leadership, Practice Management, staff meeting communication
Many of my clients rarely have staff meetings. That is really a mistake. Staff meetings are so very important to bond your staff together and to communicate to your team the mission you have for your dental practice. Often dentists are at a loss...
by Riesner Consulting | Nov 9, 2023 | Communication, Dental Practice Management Consulting, Dental Practice Systems, Good Patient Relations, Leadership, preventative dental treatments, Staff Management, Treatment Planning
So many of my clients desperately want to have more production from their dental practices, but what they do not realize is that the answer is right in the office. You already have a flow of patients every day, every hour in your office. I call the answer “Same...
by Riesner Consulting | May 19, 2023 | Communication, Dental Practice Systems, Marketing, new year checklist, Practice Management, social media in the workplace,, Staff Management
Now is the time for you to look over your staff handbook to see if you have included social media concerns. Last week a client called me, very worried about the practice’s image on the web. It seemed that during work hours in the office, two staff members,...
